What are your general terms?

BOOKING

Sessions are booked on a first-come first-served basis.

Teachers occasionally change at short notice; no refunds or exchanges will be given if there is a cover teacher, and the 24-hour cancellation rule still applies.

You will be charged for a session where cancellation or the rescheduling of a session is not made online at least 24 hours prior to the start of the class

We operate a waiting list for all of our classes; if somebody cancels the person at the top of the waiting list will automatically be put in the class. An email will be sent to you informing you. Please note that if you are put into the class from the waiting list our cancellation policy still applies. 

We operate a strict no refund policy.

 This makeup system is subject to certain terms and conditions, which are outlined below.

• We require you cancel your booking ONLINE through the MindBody system so that if there is a waitlist, you space becomes available.  This is without exception.
• If you are not able to attend a makeup class before the end of the week they will expire.

CLASS PASS EXTENSION

If you didn’t manage to use all your sessions in time – it’s ok. Extend your current class pass for an extra month so you don’t miss out! It costs £10 to be paid at the Lounge.

Waiting Lists
We operate a waiting list for all of our classes; if somebody cancels the person at the top of the waiting list will automatically be put in the class. An email will be sent to you informing you. Please note that if you are put into the class from the waiting list our cancellation policy still applies. 

Left over Classes
Classes cannot be carried over to the next month on the Maintain and Progress packages.

Cancellations
You may cancel your booking, without charge, up to 24 hours before the start of the session that you have booked. 

Payments
Payments will be taken each month from the date of your first payment.

PHYSICAL ACTIVITY

You are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. We (Pilates Lounge) reserve the right to refuse participation of anyone it considers may be endangered by taking part.

Please note, you are required to follow the instructions of the instructor at all times. 

It is the participant’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session if in any doubt.

PROPERTY

Pilates Lounge accepts no liability for loss or damage to property of persons or for injury to persons on the premises or outside the Pilates Lounge except insofar as such loss, damage or injury is by law incapable of exclusion.

Personal belongings are brought onto the premises at the your own risk and the Pilates Lounge does not accept liability for any loss or damage to such items.

Any marketing, educational or other materials of this nature whatsoever produced by the Pilates Lounge and which are made available to you will at all times remain the property of the Pilates Lounge and will be subject to copyright.